Returns & Exchanges
We want you to love your Karup Design furniture, but if your new piece doesn't fit your space as expected, you can return it within 30 days of delivery for a full refund. All items must be in their original packaging and unassembled to qualify for a return.
Initiate Your Request
Contact our customer service team via the online portal or email with your order number and the reason for your return.
Prepare the Package
Carefully disassemble the product and place it back into its original flat-pack boxes, ensuring all hardware and components are included.
Schedule a Pickup
Once your request is approved, we will coordinate with our specialized logistics partners to schedule a convenient collection time from your home.
Receive Your Refund
After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing